Today my heart was broken…. Not because of anything my wife or family did, but because a travesty occurred. You see Emily and I have one favorite restaurant that we look forward eating at when we have the money. Today I thought that I would treat the family to a nice dinner at our favorite restaurant. We arrived at 11:30 am and were met by the owner who quickly seated us next to a loud vacuum. I didn’t think much of it, because our favorite waiter was cleaning some booths just a couple of feet away. No big deal, we love this place. I actually felt special to be served by the man himself who made this restaurant our favorite. We were soon served our “endless glasses of water” that we had grown to love. Being able to sip our water and have it refilled within a minute or two by a waiting server. But today was different. We had to get our own water. No difference, it was right beside our table. We still loved this place. Our food came as ordered, a little more on the plate than normal, which was great because we ordered the same thing every time we came.
Still no water… When I filled my glass for the second time without as much as quick stop by our server to see how things were going, I started to wonder what was going on. We ate our meals and after we were done our server “the owner” did stop by to refill our glasses, and didn’t even recognize the fact we had gotten our own pitcher of water. I asked for boxes after acknowledging being done. He quickly returned with the boxes and just placed them in the middle of the table, leaving the bill and walking away. Now this is something that has never happened to us before in this restaurant. For the last 8 years they have placed our messy food into the boxes, but today was different. We made a mess trying to get the food into the little boxes. I mean a sticky mess. Our frustrations were high. We even dropped the check into the sticky sauce when reaching for it across the table.
Our server arrived to take our check, we told him about the sticky check, and he acknowledged and went to charge my card. Upon getting the check back to sign the bill my hands were again covered by the sticky sauce. This was too much for me to handle.
Emily and I signed our bill and left him this tip written on the back of the receipt: “We don’t come here for the food, but for the experience. Today we felt that we were a bother and we were your only customers” Tip $0.00
It has been on our minds all day. How do we make our customers feel?
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